Courier Company
Courier Terms

Conditions of Service

  1. The sender shall declare the content of consignment(s) accurately. If any false declaration is made by the sender, the sender shall be liable for any responsibility and loss incurred. The sender shall also compensate any loss incurred to Three Lines International Express Limited (“the company”).
  2. The shipment waybill of the company is not transferable.
  3. The company do not ship the following items:
    • Prohibited, combustible, perishable goods or dangerous goods which are
      poisoned, explosive, corrosive and radioactive;
    • Drugs or any utensils or relevant prohibited items of drug-taking;
    • Pornographic materials;
    • Counterfeit, pirated goods which infringe on trademark, copyright or intellectual property rights;
    • Currency, bullion, jewellery, antiques with value, precious metals and stones or negotiable securities;
    • Live animals, plants or seeds;
    • Letters for which the content is controversial, religious or political sensitive to certain countries;
    • Restricted items for import or prohibited items by International Covenant;
    • Goods which will endanger the safety of air transport.
  4. Whenever necessary or on the request of a government authority, the Company shall have the right to unpack the consignment(s) for inspection of the Company or the government authority.
  5. Whilst being transported, consignments may be entrusted to third party logistics providers. Customer understands and agrees that the company has complete freedom in choosing the means, route and procedure to be followed in the handling, transportation and delivery of the goods and that the company assists customers with their delivery with no extra charge.
  6. The Company shall not be liable for compensation if there is any loss or damage to the consignment(s) includes the secondary packaging and the contents of the consignment(s) during the course of delivery.
  7. The Company shall not be liable for compensation for the loss of the entire batch/lot of the consignment(s) during the course of delivery due to the reason of a force majeure event such as war, typhoon, earthquake and flooding. Other types of compensation shall be made as follows:
    • Re-delivery would be arranged for free if the consignment(s) is/are document(s) or non-document(s). The maximum compensation offered by the Company would be equal to three times of the delivery fee per shipping unit or HK$5,000, whichever is less, in the case that re-delivery cannot be arranged;
    • Any compensation request should be made in writing to the Company within 30 days after the date of shipment, attached with relevant supporting document(s);
    • In the case that the value of the consignment(s) is over three times of the Company’s delivery fee or HK$5,000, whichever is less, the sender shall be liable for purchasing an insurance against the consignment(s) from the insurance company and be liable for all insurance costs.
  8. The Company shall not be liable for any loss incurred by any delay during the course of delivery. The sender shall absolutely be liable for the delivery fee.
  9. The Company shall not be liable for compensation and any loss incurred by any loss, damage and delay of the consignment(s).
  10. The Company shall not be liable for any rejected consignment(s) by the consignee.
  11. The Company shall have a lien on the consignment(s) if the sender fails to settle all payment.
  12. The sender shall be willing to compensate the Company for any liability or loss of the Company due to its negligence.
  13. The Company shall not be liable for any failure of the consignment(s) to obtain regular clearance or to pass relevant national cargo verification standard(s) or to obtain relevant licence(s) due to the negligence of the sender.
  14. In addition to the clauses listed above, the rights and obligations of the Company under any delivery contract shall apply as stipulated by the “Warsaw Convention” and the "Montreal Convention" for air transportation and the “Convention on the Contract for the International Carriage of Goods by Road” for land transportation.
  15. The sender shall absolutely be liable for the delivery fee and relevant costs incurred by refused payment or refused goods at destination by the consignee for any reason.
  16. The Conditions of Service on the back side of airwaybill of the Company is no longer applicable. Please based on this Conditions of Service.

NOTE: In case of discrepancies between the English and Chinese version, the English version shall apply and prevail.

TLCOS(2)

Express

 

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